Privacy Policy

Information We Collect

When you place an order, we collect your name, email, shipping address, billing address, and payment details (processed securely by Shopify). We also collect personalisation details (names, dates, designs) needed to make your order.

How We Use Your Information

• To process and fulfil your orders
• To send order confirmations and shipping updates
• To respond to your enquiries and provide customer support
• To send marketing emails (only if you've opted in — unsubscribe anytime)
• To improve our products and website experience

Sharing Your Information

We never sell your data. We share information only with trusted service providers who help us operate the store — such as Shopify (payments & checkout), shipping carriers, and email providers. All providers are bound to keep your data secure.

Cookies

Our site uses cookies to keep your cart working, remember preferences, and understand site traffic. You can disable cookies in your browser, but parts of the site (like checkout) may not work properly.

Your Rights (UK GDPR)

Under the UK GDPR and Data Protection Act 2018, you have the right to access, correct, delete, restrict, or port your personal data, and to object to processing. To exercise any of these rights, contact us via the contact page. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Data Security

We use industry-standard security measures to protect your information. Payments are processed by PCI-compliant providers — we never store your full card details.

Data Controller & Contact

DM Custom Designs is the data controller for personal information collected through this website. For any privacy-related questions, email hello@dmcustomdesigns.co.uk.