Refund And Returns Policy

RETURNS

To return a dmcustomdesigns.co.uk product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at [email protected] and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.

What can be returned: Any unprinted item or any item printed with one of our stock designs can be returned. All returns must be in their original packaging and in new condition. If there is any noticeable wear the return will be rejected.
What cannot be returned: Any item that has been personalised with your image, your wording or slogan, or any of our designs that have been adapted with your own text.

The only personalised items that will be eligible for return, are where we have not carried out your instructions for personalisation.

Returns for refund: must be made within 7 days of receipt of purchase.

Returns for exchange or store credit: must be made within 60 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee.

We will only take responsibility for the shipping costs when there is an error on our part with regards to size, colour, style or decoration.

 

TO RETURN YOUR ITEMS:

Contact [email protected] to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.